NeuralSpace Privacy Policy

Last updated: June 26th, 2023

NeuralSpace, Inc. ("NeuralSpace," "us," "we," or "Company") appreciates your trust in us to handle your personal information carefully and sensibly. This Privacy Policy governs the online and offline information collection practices of NeuralSpace, including the use of our websites, such as https://neuralspace.ai (the "Website"), and other means of data collection, such as telephone or mail and the ways in which we use this information.

Purpose and Scope

We may update this Cookie Policy from time to time, therefore, we encourage you to periodically review this page for the latest information on the Policy.

By using our services or providing us with your information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We handle your personal information in accordance with applicable laws and take reasonable measures to protect it. Your use of our services and access to our Website are subject not only to this Privacy Policy but also to our Service Agreement. Any capitalized terms used but not defined in this Privacy Policy shall have the meaning attributed to them in our Service Agreement.

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. Any updates or changes will be effective immediately upon posting the revised Privacy Policy on our Website. It is your responsibility to review this Privacy Policy periodically for any updates or changes. Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of those modifications.

By using our services or providing us with your information, you are deemed to have read, understood, and agreed to the practices and policies outlined in this Privacy Policy. If you do not agree with this Privacy Policy at any time, please refrain from using our services or providing us with your information. If you are using our services on behalf of someone else or an entity, you represent that you are authorized to accept this Privacy Policy and consent to the collection, use, and disclosure of their information as described herein.

Definitions

“Data” - For the purposes of this Privacy Policy, the term Data shall mean and include the following among others, projects created by the user, training and testing examples, trained Models (as defined hereinafter), data processed through such trained Models and any such additional data as may be required to train a Model on the NeuralSpace Platform.

“Models” - For the purposes of this Privacy Policy, the term Model shall mean the models that are created by a NeuralSpace Platform user, using training Data on the NeuralSpace Platform.

“Project” - For the purposes of this Privacy Policy, a project may be treated akin to folders for the Models, which hold Data that the Models are trained on.

How we collect data about you and the type of information we collect and store.

The information we learn from our users helps us personalize and continually improve your experience using the NeuralSpace Platform. We use your information to provide you with details about the Services we provide at NeuralSpace. We also use this information to improve our platform, prevent or detect fraud or abuses of the NeuralSpace Platform, and enable third parties to carry out technical, logistical, or other functions on our behalf. All such data is stored on Azure and includes:

Strictly Necessary Cookies
Targeting Cookies
Functionality Cookies
Performance Cookies

Cookie list

The table below provides additional details on the specific cookies used on NeuralSpace:

Strictly Necessary Cookies - Some cookies are required for technical reasons in order for our websites to support functions such as logging in, and payment transactions.

Targeted Cookies - These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and internet device.

Functionality Cookies- Functionality cookies enable us to provide additional functions to you on our site such as personalization and remembering your saved preferences.

Performance Cookies- Performance cookies are cookies used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.

Any cookie, whose purpose has not been identified by us or is unknown to our current understanding, is classified together as “Unclassified Cookies”. Such cookies may or may not adhere to our policy, and we cannot take ownership of said cookies, however, we would periodically and actively try to investigate them and categorize them in their respective cookie categories for the benefit of our users, partners, and customers.

Other tracking technologies like web beacons

Cookies are not the only way to recognize or track visitors on a website. We may use other similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our websites or opened an e-mail including these. In many instances, these technologies are reliant on cookies to function properly, and hence, declining cookies will impair their functioning.

How can I control the cookie preferences?

Strictly Necessary Cookies
Targeting Cookies
Functionality Cookies
Performance Cookies

We receive and store any information you enter on the NeuralSpace Platform or give us in any other way. You can choose not to provide certain information, however, that may affect our capability to provide you with the Services/information about the Company. We use the information that you provide for purposes such as providing the aforesaid services, improving our platform, and communicating with you. The information shared by you will be strictly confidential and will only be used by the Company for the purpose of providing services.

At NeuralSpace, we collect different types of data depending on how you use our Sites and Services.

When you request assistance

When you request assistance, we may ask you for your name, email address, and other contact information.We use this information to respond to your query, including providing you with any requested information about our products and services. We may also contact you several times after your inquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

When you create an account with us and purchase any of our services

When you create an account with us and purchase any of our services, we may ask you for your name, address, contact telephone number, email address, and credit card information.

We will use your information to verify your credit card details for your purchase and process your order and services. We will also send you a receipt via email, and we may use your telephone number to contact you regarding your purchase.

Your information is stored in our database. Your credit card details are passed to a third-party payment processor that is based in the United States of America, which requires effective safeguards for your information. We do not retain your credit card information. Our third party is prohibited from using your personal information for any other purpose.

If you utilize our Services from a country other than the country where our servers are located, your personal data will be sent across international borders. In these cases, your personal data will continue to be handled according to this Privacy Policy.

We do not use the information you provide to make any automated decisions that might affect you.

Data collected through automated means:

When you interact with our site, we automatically gather certain data. This includes tech specifics like your device type, operating system, and IP address. It helps us tailor our site to your needs and understand our web traffic better.

What information we collect can depend on your device and software settings. To understand more about this, check your device manufacturer's or software provider's policies.

We also use cookies to provide a better browsing experience. Cookies help us remember your preferences, improve our site, and gather useful data. Some cookies we use are from third parties and help us show you relevant ads. By continuing to use our site, you're saying yes to our use of cookies. You can withdraw your consent to cookies by updating your cookie settings.

Transactional Data

On the basis of the types of services requested, NeuralSpace may also collect information such as:

type of service that has been requested
order details for such a request
payment & transaction information (such as merchant’s name, payment method, chargeable amount for the service)
date and time the service was provided

For the purpose of promotion codes, name of the person associated with such a code will also be collected.

How do we use your personal data?

Your personal data may be used for the following purposes:

To respond to you against your inquiries, comments, feedback, or questions.
To understand, diagnose, troubleshoot, and fix issues with our service.
To forward administrative information to you, for example, information regarding the service, feedback requests, and changes to our terms, conditions, and policies.
To analyze your interaction with our service.
To maintain and improve the content and functionality of the Service.
For research and development of new products and services.
To ensure that fraud, criminal activity, or misuse of services can be prevented.
To ensure the security of our IT systems, architecture, and networks; and
To comply with legal obligations and legal process, and to safeguard our rights, privacy, safety, and property, as well as the rights, privacy, safety, and property of our affiliates, you, and other third parties.

Your rights under GDPR

You have certain rights if you are within the EU; these include:

Right to access. This right allows you to obtain a copy of your personal data, as well as other supplementary information.
Right to restrict processing. You have the right to restrict the processing of your personal data in certain circumstances.
Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to object to processing. The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.
Right to erasure. You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.

Your rights under the CCPA

Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”) included in these rights are:

Right to know. You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you and access a copy of your personal information.
Right to deletion. You have the right to request deletion of personal information that we have collected about you.
Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to non-discrimination. If you choose to exercise any of your rights under CCPA, we will treat you like all other users. In other words, there is no penalty for exercising your rights under CCPA.
Right to opt-out. You have the right to opt-out of the sale of your personal information. We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the CCPA. If you wish to opt-out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below. Please note that any opt out is specific to the browser you use. You may need to opt out on every browser that you use.

To exercise any of these rights under CCPA, please email hello@neuralspace.ai. To know more about your rights and how to exercise them visit our Data Subject Request Policy.

Who do we share your data with outside our organization, and why?

Processors
We may use service providers and third parties for operating and improving the Sites and to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Data Processing Agreements or Addenda.

Authorities
We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.

Transfer of business
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.

Our Policy Concerning Children and Their Data
We, at NeuralSpace, do not knowingly collect personally identifiable information from children or distribute such information to third parties.

Why and for how long do we store the information that we collect from you?

We retain certain information collected from you while you are a member on the Site, and in certain cases where you have deleted your account, for the following reasons:

So that you can use our Sites;
To ensure that we do not communicate with you if you have asked us not to;
To provide you with a refund, if entitled;
To better understand the traffic to our Sites so that we can provide all members with the best possible experience;
To detect and prevent abuse of our Sites, illegal activities and breaches of our Terms of Service; and
To comply with applicable legal, tax or accounting requirements.

We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates to, and the purposes for which we collected the data.

Deletion of Data and Models

If you would like to request that your personal information be removed from our database, please contact us at hello@neuralspace.ai. Upon receipt of such a request, our team shall initiate the process by acknowledging the request via email and initiating the deletion/ removal of your information from our database, which may take up to thirty days.

With respect to the deletion of Models, please note that we initially perform a soft delete, i.e. while the Models cannot be used anymore, they can be recovered on a special request made by the user. A Model remains in our database for up to three months, during which it may be recovered, however, the same is subject to NeuralSpace policies and cannot be guaranteed. NeuralSpace shall have the sole and absolute right to permanently remove/ delete all soft deleted Models without any notice. Further, it may also be noted that all other Data is deleted from the NeuralSpace Platform permanently without any scope for recovery other than Models.

Your Security

You are using the NeuralSpace Platform at your own risk. We use all reasonable endeavors to protect the information that you provide to us under this Privacy Policy and to ensure that we implement all commercially reasonable technical, administrative, and organizational measures to protect your information from both, online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please note that no internet or email transmission is ever fully secure or error-free. Email sent to or from us, in particular, may not be secure. As a result, you should exercise extreme caution when deciding what information to send us via the Service or e-mail. Please bear this in mind when communicating with NeuralSpace via the Internet and disclosing any Personal Data. Additionally, we are not liable for any breach of any privacy settings or security measures contained on the Service or third-party websites.

Changes to this Policy

Our terms of service, service, and business may change from time to time, and as a result, we may change this privacy policy at any time. Upon a change being made to this policy, we will post an updated version on this page unless a different type of notice is required under applicable law. By continuing to use our Service or providing us with Personal Data after we have posted an updated Privacy Policy or otherwise notified you, you consent to the revised Privacy Policy and practices described in it. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.

Contact Us

For any questions relating to our privacy policy and our use of your information, please feel free to contact us at hello@neuralspace.ai.